Introduction

JIRA is a project and transaction tracking tool produced by Atlassian company, widely used in defect tracking, customer service, requirement collection, process approval, task tracking, project tracking, and agile management.

JIRA features flexible configuration, comprehensive functionality, simple deployment, and rich scalability, with over 150 features recognized by over 19000 customers in 115 countries worldwide.

Main characteristics

Workflow

Out of the box, providing default workflow for defect management
Workflows can be customized, with unlimited number of workflows
Each workflow can be configured with multiple custom actions and custom states
Each problem type can be individually set up or shared with a workflow
Visual workflow designer, making workflow configuration more intuitive
Trigger conditions for custom workflow actions
After the workflow action is executed, the specified action is automatically executed

Project

Each project has its own overview page, including project details, latest updates, and shortcuts to some reports.
View classified statistical reports set based on conditions such as status and resolution in the project interface
View the latest activity status of the project.
View popular issues for the project.
You can set project categories and group projects for management.
You can set a separate email notification delivery address for each project.
Customize security levels to specify user access to issues.

Problem management

Customized problem types to meet the needs of organizational management.

Custom fields with over 20 field types to choose from, and further extension of plugins is also supported on this basis
Custom question security level, which can restrict specified users from accessing specified questions.

If multiple issues require simultaneous modification of the same field value or execution of the same workflow action, you can use the batch operation function to complete them all at once.

By registering the expected completion time and actual working time of the problem, one can understand how long it is expected to be resolved. You can even issue a time tracking report to understand the user's work efficiency.

Support remote creation of issues through various methods in JIRA, such as email and mobile device clients.

If a problem requires collaboration from multiple people, it can be decomposed into multiple subtasks and assigned to relevant users.

Establish links to related or dependent issues for users to quickly understand

Adding attachments to JIRA's issues can help technicians quickly solve problems. When uploading image files, JIRA automatically displays image thumbnails. You can also directly paste the images from the clipboard into the JIRA problem

Set an expiration date for the issue, which can be searched or displayed in a chart for issues that are about to expire.

Panel

Customize the panel, which allows you to add any small tool that meets the OpenSocial specification.
You can easily create, copy, and generate multiple panels to manage different projects separately.

Supporting wall panels

You can bookmark panels or share them with designated users.
Flexible panel layout, supporting drag and drop.

Search for

Quick search, enter keywords, and immediately display results that meet the criteria.
Simple search, just click to combine all the conditions and find the problem that meets the conditions.
Search criteria can be saved as filters.
You can bookmark or share filters with other users.
Supports JQL search language, can use functions such as "lastLogin", "lastReleasedVersion", "endOfMonth", "membersOf", and can be automatically completed.
Batch operations are performed on search results, including editing or executing multiple questions at once.
Search results can be output as HTML, XML, RSS, Word, or Excel.

Secure

JIRA users can be authenticated by LDAP.
Allow anonymous access settings.
Any process that uses the administrator function requires additional verification and expires in 10 minutes to ensure the security of JIRA.
View the status of all users logged in to JIRA.
Assign users to user groups for maintaining security and operational permissions.
Allow each project to individually define project role members, breaking the restrictions on user group permissions, and reducing the workload of system administrators in maintaining project permissions.
Each project can independently set its own security mechanism.
Restrict certain users' access to specified issues, even if they have access to this project.
Whitelist mechanism to restrict external links from directly accessing JIRA data.

Notice

Configure automatic sending of notification emails during critical stages of JIRA workflow through email notification schemes.

Even if you are not involved in solving the problem, as long as you have permission, you can still focus on a problem. You can receive email notifications as long as there are any changes to the issues you are concerned about.

Regularly receive designated reports from JIRA, such as a list of unresolved issues that have expired, a list of issues that have not been updated for 5 days, etc.

Receive any changes to JIRA in your accustomed RSS reader.

Post the latest notice announcement in a prominent position at the top of the JIRA page.

Integration

Through the plugin ecosystem platform marketplace, there are over 300 plugins to choose from to improve JIRA scalability or ease of use. The number of plugins continues to increase.

Using the GreenHopper plugin to achieve agile project management.

Through plugins, JIRA can establish a connection between the reported defects and the source code, in order to understand in which part of the code the defects were fixed.

JIRA provides comprehensive remote APIs - including REST, SOAP, XML RPC, etc. - and Atlas provides development tutorials and examples.